Our Client is a global leader in academic and professional verification, trusted by organisations worldwide to confirm credentials quickly and accurately. Our mission is to deliver reliable, efficient verification services that help institutions and employers make informed decisions with confidence.
About the Role
As a Field Executive, you will serve as the on-ground arm of the Verification & Service Delivery team. Your primary mission is to resolve stalled and unresponsive verification cases by conducting direct visits to universities and educational institutions. You will engage with the right stakeholders, identify the root causes of delays, and drive each case toward a clear, actionable outcome. In this role, you turn inactivity into action, ensuring that verification requests move forward efficiently and professionally.
This is a part-time, hybrid position with an output-driven work model. Field deployment occurs as needed, and you will enjoy flexible working hours that allow you to balance fieldwork with remote collaboration.
Key Responsibilities
- Conduct physical visits to universities and educational institutions with stalled or unresponsive verification requests
- Locate, engage, and follow up with the specific personnel responsible for processing each verification case
- Identify and validate the root causes of delays, including missing documents, pending approvals, payment issues, and administrative bottlenecks
- Drive cases toward clear outcomes by securing measurable progress, committed timelines, or full completion
- Apply structured follow-up and escalation techniques to overcome delays and secure timely action
- Build and maintain strong, professional working relationships with key institutional stakeholders, including registry offices, records departments, and faculty administrators
- Secure verifiable commitments on next steps and expected completion timelines from institutional contacts
- Provide detailed, accurate visit reports that document case status, bottlenecks encountered, actions taken, and recommended next steps
- Capture and submit supporting evidence, documentation, and key contact information for each case
- Collaborate closely with internal teams to prioritise high-impact cases and optimise visit efficiency
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Required Skills and Experience
- Fluency in English and French is required
- Experience in field operations, verification, compliance, or education administration is preferred
- Strong communication and persuasion skills with the ability to engage diverse stakeholders effectively
- High level of persistence and resilience when navigating bureaucratic environments
- Professional assertiveness and confidence in advocating for case resolution
- Excellent relationship-building skills and the ability to establish trust quickly
- Strong attention to detail and the ability to produce clear, comprehensive reports
- Proven problem-solving ability with a proactive, solutions-oriented mindset
Preferred Qualifications
- Experience with international verifications is desirable but not mandatory
- Understanding of African education systems and academic document formats
- Additional certifications in quality assurance, compliance, or verification are a plus
Behavioural Competencies
- High integrity and accountability in all interactions and reporting
- Ability to multitask and manage multiple cases simultaneously
- Strong team collaboration and communication skills
- Effective negotiation and stakeholder management capabilities
- Customer-centric approach with a commitment to service excellence
Education
A Bachelor's degree in any discipline is required. Additional certifications in quality assurance, compliance, or verification are considered a plus.
Work Model and Requirements
This is an output-driven, part-time, hybrid role with flexible working hours. Field deployment will occur as needed based on case priorities. You must have access to a reliable laptop and stable internet connection to support remote collaboration and reporting.
Compensation
You will be compensated at a rate of $1 USD per verification completed. Travel expenses incurred during field visits will be reimbursed separately in accordance with company policy.
Employment Type
Part-time, Hybrid
